Parenting and Law
Consumer Protection Act, 2019 expands the concepts that would be covered by the Act, for example, product liability, e-commerce, etc. The protection provided by the Act is for the goods bought or service utilized. Section 2(o) of the Consumer Protection Act, 1986 defines services, while Section 2(42) of the current Act defines the same. Service... Continue Reading →
Any flaw, imperfection, shortcoming, or inadequacy in the calibre, nature, or mode of performance that must be maintained by or pursuant to any currently in force law, or that has been undertaken to be performed by a person in accordance with a contract or otherwise in relation to any service, is referred to as a... Continue Reading →
When someone enters a room, they immediately begin to consume. He requires food, water, clothing, milk, soap, oil, and many other things, and these requirements change throughout the course of his existence. As a result, we are all consumers in the truest meaning of the word. When a customer approaches the market, we demand value... Continue Reading →
WHAT ARE GOODS? Term “Goods” has been defined in Section 2(7) of Sales of Goods Act to mean every kind of movable property such as the following: Stock and shares, Growing crops, Grass, Things attached to or forming part of land but agreed to be severed for the purpose of or under a contract of... Continue Reading →
The term "consumer rights" refers to a collection of laws that reflect the customer's right to information about the amount, quality, purity, potency, price, and standards of goods in order to be shielded from various unfair business practises. Every citizen's right to safety is upheld under the Consumer Bill of Rights. Under the 2019 Consumer... Continue Reading →
To help customers settle their complaints more quickly and easily, the Consumer Protection Act of 1986 was established. The Act explicitly provided the word "customer" extra rights and special safeguards for the first time. It is important to note that the Act's intent is to protect all consumers, not just those in the traditional sense.... Continue Reading →
The Indian e-commerce market has been expanding steadily. The extraordinary COVID-19 epidemic and ensuing protracted statewide lockdowns have further expedited this. In these circumstances, online purchasing is not only practical but also essential. India will be the second-largest E-commerce market in the world by 2034, according to a research by the India Brand Equity Foundation,... Continue Reading →
Your customer care representatives must be able to manage issues and complaints from customers successfully. Even though delivering excellent service throughout the sales process is advantageous, clients who do complain and have their issues successfully resolved frequently build a deep emotional bond with a company. According to ISO, customer satisfaction ensures that goods and services... Continue Reading →
Customer complaint behaviour describes a course of action whereby a person complains about a good or service to the vendor or another person they consider to be influential. The service sector, which depends on customers' retention and satisfaction, must take consumer complaints seriously. The idea, which enables a business to manage and analyse its connections... Continue Reading →
One benefit of a contemporary economy is that the customer may find a good selection of goods and services, with a fair chance of being satisfied with their decision. Every good and service would be provided flawlessly in an ideal world. However, occasionally goods and services turn out to be less than ideal, necessitating the... Continue Reading →
Aishwarya Sandeep 